# Eyitayo Ayodele - Customer Support Specialist & IT Professional
Source: https://hello.cv/eyitayoayodele
Lokoja

## Links
- LinkedIn | https://www.linkedin.com/in/eyitayoayodele-it
- Email
- Phone

## About
Highly accomplished Customer Support Specialist and IT Professional with over 9 years of experience, adept at delivering exceptional service across diverse digital platforms. Leveraging a BSc in Computer Science and specialized certifications, I excel in technical troubleshooting, optimizing customer interactions with CRM tools like HubSpot, and collaborating cross-functionally to drive significant improvements in customer experience and operational efficiency.

## Work
### IT Support & Customer Service Specialist | Prime FM
Spearheaded IT support and customer service operations for Prime FM, ensuring seamless functionality and high satisfaction for over 70 staff and clients.
- Resolved customer inquiries via email, phone, and live chat, achieving a 95% resolution rate within 24 hours for 70+ staff and clients.
- Troubleshot hardware, software, and network issues (e.g., printers, PCs, LAN connectivity), reducing downtime by 80%.
- Installed and configured software (e.g., Microsoft Office, audio editing tools) on 50+ workstations, ensuring seamless functionality across the organization.
- Collaborated with teams to develop user guides, reducing staff learning curve by 80% and improving tool adoption.
- Trained 50+ staff on collaboration tools (Slack, Teams, Zoom), boosting overall communication efficiency by 80%.
### Customer Support & CRM Management (Remote) | Growth Hive Hub
Managed remote customer support and CRM activities, delivering personalized assistance and optimizing reporting efficiency for Growth Hive Hub.
- Delivered personalized support via live chat and email, resolving 100+ user queries and achieving a 90% customer satisfaction rate for 50+ daily interactions.
- Tracked 200+ customer interactions using HubSpot, enhancing reporting efficiency by 80% and maintaining accurate records.
- Proactively engaged users with timely follow-ups, increasing interaction rates by 80% through strategic communication.
- Escalated complex issues to technical teams, ensuring timely resolution while keeping customers informed and satisfied.
### Administrative & IT Assistant (NYSC) | Federal Medical Centre
Provided critical administrative and IT support at Federal Medical Centre, ensuring smooth system operations and enhancing departmental efficiency.
- Resolved 200+ IT issues for 30+ staff, ensuring smooth system operations and supporting customer-facing teams.
- Digitized 1,000+ patient records, cutting retrieval time by 80% and significantly improving data accuracy.
- Managed email correspondence and scheduling, handling 25+ daily inquiries for 5 supervisors to maintain operational flow.
- Prepared and structured operational documents, enhancing departmental efficiency by 60% through improved organization.

## Education
### Salem University | Computer Science
Second Class Upper

## Languages
- English

## Certificates
### English for IT 1&2
CISCO Networking x OpenEDG | 2024-01-01
### Virtual Assistant Program
The Incubator Hub | 2024-01-01
### Product Management
3MTT/NITDA | 2024-01-01
### Virtual Assistant Program
ALX Africa | 2024-01-01
### Technical Support Foundations
Coursera | 2024-01-01
### Chartered Member
Computer Professionals Registration Council of Nigeria | 2024-01-01
### Digital Skills for Africa
Google | 2022-01-01

## Skills
### CRM & Tools
- HubSpot
- Trello
- Slack
- Calendly
- Google Workspace
- Microsoft Office
### Administrative Support
- Calendar Management
- Email Management
- Document Organization
- Scheduling
### Customer Service
- Phone Support
- Email Support
- Live Chat Support
- Client Relations
- Inquiry Resolution
- Proactive Solutions
### Technical Support
- IT Troubleshooting
- Software Installation
- Basic Networking
- System Maintenance
- Hardware Troubleshooting
### Communication
- English Proficiency
- Virtual Meeting Facilitation (Zoom, Teams)
- Social Media Support
### Problem-Solving
- Strong Troubleshooting Skills
- Workflow Efficiency
- Multitasking
### Tech-Savvy
- PC Support
- Smartphone Support
- Tablet Support
- Windows OS

## Source
Read this profile on Hello.cv: https://hello.cv/eyitayoayodele
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