Eyitayo Ayodele

Resolved customer inquiries via email, phone, and live chat, achieving a 95% resolution rate within 24 hours for 70+ staff and clients.

Troubleshot hardware, software, and network issues (e.g., printers, PCs, LAN connectivity), reducing downtime by 80%.

Installed and configured software (e.g., Microsoft Office, audio editing tools) on 50+ workstations, ensuring seamless functionality across the organization.

Collaborated with teams to develop user guides, reducing staff learning curve by 80% and improving tool adoption.

Trained 50+ staff on collaboration tools (Slack, Teams, Zoom), boosting overall communication efficiency by 80%.

Delivered personalized support via live chat and email, resolving 100+ user queries and achieving a 90% customer satisfaction rate for 50+ daily interactions.

Tracked 200+ customer interactions using HubSpot, enhancing reporting efficiency by 80% and maintaining accurate records.

Proactively engaged users with timely follow-ups, increasing interaction rates by 80% through strategic communication.

Escalated complex issues to technical teams, ensuring timely resolution while keeping customers informed and satisfied.

Resolved 200+ IT issues for 30+ staff, ensuring smooth system operations and supporting customer-facing teams.

Digitized 1,000+ patient records, cutting retrieval time by 80% and significantly improving data accuracy.

Managed email correspondence and scheduling, handling 25+ daily inquiries for 5 supervisors to maintain operational flow.

Prepared and structured operational documents, enhancing departmental efficiency by 60% through improved organization.